• No 19 Banana Avenue, East Legon

  • info@akokotakra.com

Last modification : 23rd January, 2019

Terms and Conditions

General Quote

This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who we are?

We are Akokotakra. Our address is No 19 Banana Avenue,East Legon,Accra, Ghana. You can contact us by post at the above address, by email at info@akokotakra.com or by telephone on +233 249 98 58 04. Any enquiries about our use of your personal data should be addressed to the contact details above.

When use our service

When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better. Some of the cookies we use are strictly necessary for our website to function, and without them, our services could not offer the same functionality scope and UX as they do now. That is why allowing the usage of cookies is needed to be able to use the complete functionality of our services. These cookies are shown below.
Cookie Name Purpose Further Information Authentication cookie Enables automatic login to your account in the browser you have already used to work in your Akokotakra account. Language cookie Remembers your language preferences. Filter cookie Some pages in our web services have smart filtering of data and they remember the last filter state. Last activity cookie This cookie enables us to track how often are some parts of our application used, so that we can focus ourselves on optimizing the performances and UX on those modules. For more information about our use of cookies, please see our cookie policy. When you submit an enquiry via our website When you submit an enquiry via our website, we ask you for your name, contact telephone number, email address and some other data about your business. We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale. Your enquiry is processed by our Customer Support team, and stored in the cloud-based CRM tool we are using. We do not use the information you provide to make any automated decisions that might affect you. We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them. CRM records are kept for three years after the last contact with you.

When you subscribe our service

When you purchase products from us online, we ask you for your name, address, contact telephone number, email address and credit card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet. We will use your information to verify your credit card details for your purchase, process your order and to send you your products. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase. We require this information in order to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address in order to show that the correct tax was applied to the sale, which we are required to do by law. Your information is stored on our website and on our cloud server, both of which are based within the Ghana, West Africa. Your credit card details and mobile money transactions are passed to a third-party payment processor which happens to be a reputable Bank and has been certified and approved by the Bank Of Ghana with regards to its regulations (which requires effective safeguards for your information). We do not retain your credit card information. We do not use the information you provide to make any automated decisions that might affect you. We keep your order information for as long as you are our customer, and two years after your subscription is cancelled.

User rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time. If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider. If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased. You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully. Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling. To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.

Intellectual Property Rights

The design of the Akokotakra Service along with Akokotakra created text, scripts, graphics, interactive features and the trademarks, service marks and logos contained therein ("Marks"), are owned by or licensed to Akokotakra, subject to copyright and other intellectual property rights under Ghana and foreign laws and international conventions. Akokotakra reserves all rights not expressly granted in and to the Service and the Site. You agree to not engage in the use, copying, or distribution anything contained within the Site or Service unless we have given express written permission.

Content and Privacy

Akokotakra does not own your Content and is not responsible and liable in any way for the content in case of illegal, abusive, harrasing, harmful to reputation, pornographic, indecent, profane, obscene, hateful, racist or otherwise objectionable content in our reasonable opinion. Your Content and metadata about your Content may be viewed by other users in accordance with your settings on the Service. Akokotakra can, but has no obligation, to monitor your Content you post on the Service. We can remove any information you post for any reason or no reason. You grant Akokotakra a non-excluse, royalty-free, fully-paid, world-wide, transferable license to display advertisements in connection with your content and to use your content to advertise and promote Akokotakra on any medium. When you use the Service, we may send one or more “cookies” – a small data file – to your computer to uniquely identify your browser and let Akokotakra help you log in faster and enhance your navigation through the site. A cookie may convey anonymous information about how you browse the Service to us. A persistent cookie remains on your hard drive after you close your browser so that it can be used by your browser on subsequent visits to the Service. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled. When you use the Service, our servers automatically record certain information sent by your web browser. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, mobile carrier, and other such information. When you use the Service, we may employ clear gifs (also known as web beacons) which are used to track the online usage patterns. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened by recipients. The information is used to enable more accurate reporting and make Akokotakra better for our users. When you use the Service by or through a mobile device, we may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may convey information about how you browse the Service to us. Location data does not collect or share any personally identifiable information about you. Location data may be used in conjunction with personally identifiable information. Some features of the Service, particularly location-based services, may not function properly if use or availability of location data is impaired or disabled. When you access the Service by or through a mobile device, we may access, collect, monitor and/or remotely store one or more “device identifiers.” Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device and are used to enhance the Service. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by us. A device identifier may convey information about how you use the Service to us. A device identifier does not collect or share any personally identifiable information about you. A device identifier may be used in conjunction with personally identifiable information. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through the Service. Some features of the Service may not function properly if use or availability of device identifiers are impaired or disabled. Akokotakra may access, collect and/or store device identifiers upon enabling Akokotakra's Services. Akokotakra uses third party analytics tools, such as Google Analytics, to help understand use of the Service. Many of these tools collect the information sent by your browser as part of a web page request, including cookies and your IP address. These analytics tools also receive this information and their use of it is governed by their privacy policy.

Your right to complain for help

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. Write an email to them at: Email : info@akokotakra.com| support@akokotakra.com | akokotakra2018@gmail.com

Updates to this policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent. We will update the version number and date of this document each time it is changed